Karachi
At The Flower Atelier, we value the trust you place in us when you share your personal details. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website you agree to the practices described below.
1. Information we collect
We collect only the information necessary to fulfil your order and improve your experience:
- Contact details — your name, phone number, email address, and delivery address.
- Recipient details — the name, contact number, and address of the person receiving the arrangement.
- Order information — the items you purchase, special notes, card messages, and delivery preferences.
- Payment information — processed securely via our payment partners. We do not store full card numbers on our servers.
- Device & usage data — IP address, browser type, and pages visited, collected via cookies and analytics tools.
2. How we use your information
- To process, prepare, and deliver your order.
- To contact you or the recipient regarding the delivery.
- To send order confirmations, invoices, and delivery notifications.
- To improve our website, product range, and customer service.
- To comply with legal and tax obligations.
3. Sharing your information
We share your information only with parties necessary to complete your order — our florists, delivery partners, and payment processors. We never sell your data to third parties. Information may also be disclosed when required by law.
4. Data retention
Order-related data is retained for as long as required for accounting, warranty, and legal purposes. You may request deletion of your account and personal data at any time by contacting us.
5. Cookies
Our website uses cookies to keep your cart, wishlist, and preferences in place between visits. You can disable cookies in your browser settings, though some features may stop working correctly.
6. Security
We use industry-standard encryption and secure payment gateways to protect your information. Access to personal data is limited to trained staff who need it to fulfil your order.
7. Your rights
- Request a copy of the personal data we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your data, subject to legal retention requirements.
- Opt out of marketing communications at any time.
8. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please reach us at orders@floweratelier.com or call/WhatsApp us on 0325 900 0813.
Last updated: 03 Oct 2026