Frequently Asked Questions

Browse our collection, click on the arrangement you love, choose your preferred size and quantity, and click Add to Cart. When you're ready, proceed to checkout, fill in your delivery details, and complete payment. You'll receive an order confirmation by email immediately after checkout.

Yes. Message us on 0325 900 0813 with the product name and delivery details, and our team will place the order for you and share a payment link. We accept bank transfer, EasyPaisa, and JazzCash for phone orders.

Absolutely. We handle weddings, corporate gifting, event installations, and subscription arrangements. Contact us at orders@floweratelier.com for a custom quote — usually within 24 hours.

Yes — during checkout, use the Card Message field to add a note that we'll hand-write on a premium card and attach to your arrangement. Keep it under 200 characters for the best presentation.

We currently deliver across Karachi, including Clifton, DHA, PECHS, Gulshan, Bahria Town, and surrounding areas. For deliveries outside Karachi, please contact us before placing your order.

Yes. Orders placed before 6:00 PM are eligible for same-day delivery. Orders placed after 6:00 PM will be delivered the next day. Same-day delivery is subject to availability and delivery area.

You can select a delivery window at checkout: 12:01–3:00 PM, 3:01–6:00 PM, or 6:01–9:00 PM. We guarantee delivery on the selected date, and we do our best to arrive within your chosen window — but the exact time cannot be guaranteed.

Our delivery partner will attempt to contact the recipient using the number you provided. If they're unavailable, we may leave the arrangement with reception or a neighbour (for hotels, hospitals, offices). If the recipient refuses delivery or cannot be reached, the order is treated as delivered and no refund will be issued.

We deliver 7 days a week, including most public holidays. During peak occasions like Valentine's Day, Mother's Day, and Eid, we recommend ordering at least 2 days in advance to secure your preferred window.

Visit our Bouquet Studio and browse the available stems. Click any flower to add it to your bouquet, adjust the quantity, and preview the running total. When you're happy with your selection, click Add bouquet to cart and proceed to checkout as usual.

No minimum — you can order a single stem or a full arrangement. However, for the bouquet to look balanced we recommend at least 6–8 stems.

Yes. After selecting your stems, you can add a card message during checkout — exactly like a standard arrangement.

We accept:

• Cash on Delivery (COD)
• Debit / Credit Card via HBL secure gateway
• Bank transfer (HBL)
• EasyPaisa and JazzCash
• BenefitPay for international customers

Yes. All card transactions go through HBL's secure hosted checkout — the same gateway used by major Pakistani retailers. We never see or store your full card number.

We run seasonal offers during Valentine's Day, Mother's Day, Eid, and other occasions. Follow us on Instagram and subscribe to our newsletter to be notified first. For bulk or corporate orders, contact us for a custom quote.

Contact us within 1–2 hours of delivery with a clear photo of the arrangement. We'll arrange a free replacement or a partial/full refund — whichever you prefer. See our Return Policy for full details.

Yes — within 15 minutes of placing it. Call or WhatsApp us on 0325 900 0813 immediately. After 15 minutes, your order enters our florist queue and cannot be cancelled.

Refunds are processed back to your original payment method. Card refunds typically take 2–7 working days depending on your bank. Bank transfers usually arrive within 1–2 working days.

No. All product images are studio photographs, and flowers are natural products that vary in colour, size, and shape. We may substitute specific stems with equivalent or greater value when needed to ensure on-time delivery. The overall value and quantity remain the same. See our Return Policy for details.

No. You can place an order as a guest. Creating an account lets you save addresses, track order history, and manage your wishlist across devices.

Click the heart icon on any arrangement to save it to your wishlist. Your wishlist is stored securely in your browser and syncs across pages. You can view and remove items from the wishlist page in the header.